Terms of Service

DVM League provides a business-to-business technology platform that connects licensed General Practice veterinarians ("GPs," "you," or "User") with a network of independent, U.S.-based, board-certified veterinary specialists ("Specialists") to facilitate professional case consultations.

IMPORTANT ACKNOWLEDGEMENT: DVM League is not a provider of veterinary medical services. We do not practice veterinary medicine or maintain any Veterinarian-Client-Patient Relationship (VCPR). Our platform is solely a conduit for communication and information sharing between licensed professionals. The legal and professional responsibility for all diagnoses, treatments, procedures, and patient care remains at all times with the treating veterinarian (the GP).

To use our Services, you must be a licensed veterinarian in good standing in at least one U.S. state. By creating an account, you represent and warrant that:

• You hold a valid, unencumbered license to practice veterinary medicine and will maintain this status for the duration of your use of the Services.
• All information you provide during registration and thereafter is accurate and complete.
• You will maintain the confidentiality of your account credentials and are solely responsible for all activities that occur under your account.
• You will use the Services in a professional manner and in accordance with all applicable federal, state, and local laws and regulations.

DVM League is committed to providing a reliable and professional service. The following terms apply to our service commitments:

• Service Level Agreement (SLA): We will make commercially reasonable efforts to meet the following timelines for paid consults: Phase 1 (The Diagnostic Plan) will be delivered within one to two (1-2) business days of your complete case submission. Phase 2 (The Complete Treatment Plan) will be delivered by 9:00 AM Eastern Time on the next business morning following your upload of complete diagnostic results. These timelines are our goal and not a binding guarantee; delays may occur due to circumstances outside of our control.
• Continuity Guarantee: We guarantee that the same Specialist will be your dedicated partner for both phases of a single Complete Case Consult under all normal circumstances. In the rare event of a Specialist's unforeseen emergency or unavailability, we reserve the right to assign a new, equally qualified Specialist to complete the case after providing you with notification.

By using the Services, you expressly acknowledge, agree, and warrant that:

• You, the GP, are the primary veterinarian and at all times maintain the VCPR with the patient and client. You are the sole doctor of record.
• The information and opinions provided by a Specialist are for educational and informational purposes only and constitute B2B consultation between licensed professionals. This information is intended to support, not replace, your own professional medical judgment.
• You are solely responsible for all clinical decisions, diagnoses, treatments, procedures, and outcomes for your patient. You are also solely responsible for all communications with the pet owner.
• You acknowledge that Specialists are acting as independent contractors providing consultation to you, not practicing medicine on your patient or establishing a VCPR.

You are solely responsible for the case files, medical records, and communications ("User Content") you upload. You agree not to upload any User Content that violates any law or infringes on any third party's rights. As a best practice, you should take reasonable steps to de-identify personal client information from User Content where not clinically necessary. You retain ownership of your User Content but grant DVM League a limited, non-exclusive license to use it solely for the purpose of providing and improving the Services.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

DVM LEAGUE IS A TECHNOLOGY PLATFORM, NOT A MEDICAL PROVIDER. WE ARE NOT ENGAGED IN THE PRACTICE OF VETERINARY MEDICINE AND SHALL NOT BE HELD LIABLE FOR THE VETERINARY MALPRACTICE OF ANY GP OR SPECIALIST USING OUR SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, DVM LEAGUE, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

IN NO EVENT SHALL DVM LEAGUE'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNTS PAID BY YOU TO DVM LEAGUE IN THE 12 MONTHS PRIOR TO THE CLAIM.